ralphweidner: hi gene, sorry to hear of your frustration, but isn't i-i struggling to get something like fifty new websites launched? who knows? maybe they're a little overwhelmed!? that's my guess. but don't you know more than i do? ralph
then how about doing it without struggling? it's quality vs. quantity. for example, if everyone is "struggling", then how about "deleting" certain features until they are up to speed and able to handle it. do you think it gets easier or harder after launch? i'd say it takes even more headcount.
the site reminds me way too much of other experiences of mine . . . at an amusement park ride where a certain family got off the roller coaster to complain about another rider "spitting" while going through the loop-de-loop intentionally having their spit land on someone at random---the mother complained (yelled) at the attendant who was only about 20 yo, the attendant was too young to have any idea about what to do with the accused who was also older than the attendant. at the pedestrian mall in burlington vermont, if you walk into any of the shops the clerks are college students (willing to work for low pay) and they sure know how to work the cash registers, but if you ask a question about the wares---the response is always "i don't know".
i-i has chosen quantity over quality, breadth over depth.
later,
gene